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Catalyst Reputation

Provide your dealership personnel with tools to secure reviews from customers at the point of sale, and we'll back them up with integration to text or email review invitations to the rest. See all reviews in one interface, and also secure private feedback from customers.

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Catalyst Reputation Features

Automate the review and feedback process to elevate your online reputation all in one platform.

Text & Email Invites There are three ways to invite your customer to leave a review: at the point-of-sale using the Catalyst mobile app, using data integration to automate the invites at a later time and using our bulk upload to send invites to multiple customers at once.
Review Alerts Get alerts whenever you receive a new review or when a consumer leaves you private feedback that you'll likely want to quickly address. Reviews are continuously updated, keeping you informed on how consumers rate their experience with your dealership.
Detailed Metrics Easily see what review sites need more attention, app usage, star ratings, response rates, trends and more. Get quick insights with our Reputation Snapshot to always know where you stand.
Multi-site Management Stay on top of your reviews by monitoring them in one place. Centralizing reviews and feedback from multiple platforms gives you more time back in your day.

Key Features

Mobile and Desktop App for Real-Time Invitations at POS
DMS integration to automate invitations to customers who did not receive a RTI
NPS-Like Dealership Survey About Customer Experience
Captures Private Feedback & Sends You an Alert
Email Alerts for New Reviews
Multi-site Reporting for Star Ratings and Reviews
Continuous Updates Covering the 7 Essential Automotive Review Platforms

“While we were excited to see our star ratings improve and gain visibility on Google, we were most encouraged by our ability to surpass the star ratings of our competition. We know we are the local favorite, and are finally able to help our customers share why they are loyal to us with more Google reviews.”

Brent Toliver | Managing Partner at Toliver Chrysler Dodge Jeep Ram

Products To Support Your Online Reputation

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Platform Management Services

Allow our team of experts to respond to all of your reviews, on behalf of your dealership. We have a sophisticated knowledge base and tools for approval routing, and respond within 24 hours.

 Find the Support You Need
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Catalyst Connector

Given Google's dominance in reviews for dealerships, let us help power the most impactful Google Business Profiles for you. In addition to Catalyst Reputation, we'll deploy our other software to create GBPs for sales and service/parts. 

 Maximize Your Local SEO
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Catalyst Photo

Capture photos and testimonials from your biggest fans at the POS with this mobile app. All photos are stored in a central library for admins to access and post across social channels and on your Google Business Profiles. 

 Liven up Your Profiles
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Social Ads DIY

Build better social ads and sell more cars with social ads DIY. Friendemic’s revolutionary new social advertising platform uses dynamic content and audiences to find the right people and deliver the most effective message.

 Elevate Your Social Media

The Invite Process: Easy as 1-2-3

1. Send an Invite To Review

After permission is granted from the customer, easily text them a review invite link directly after point-of-sale to finish the new customer experience cycle.

2. Customer is Asked for Feedback
3. Customer Selects Review Network
4. Customer Leaves a Review
5. Private Feedback Capabilities

After permission is granted from the customer, easily text them a review invite link directly after point-of-sale to finish the new customer experience cycle.

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Customer is prompted if they would recommend the business or not. If they select “Yes, I would”, they are then taken to a network selection page. If they select “No, thank you”, they are taken to a private feedback collection channel instead of a public review site.

 

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If the customer selects “Yes, I would” they are then prompted to choose which review site they would like to leave a review on. These options are customizable as well, so you can focus on the networks you care about most.

 

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After selecting which review network they would like to leave a review on, they are taken to the site and asked to leave their review! Simple, quick, and effective for getting your dealership more positive reviews.

 

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If the customer selects “No, thank you” on the “Would You Recommend Us?” screen, they are taken to a page where they can leave private feedback that is directly sent to the dealership through the Reputation Accelerator dashboard. This helps curb the number of unhappy customers leaving negative reviews and gives you a chance to follow up with them.

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Drive Your Online Presence

Are you ready to grow your online reputation, enhance customer relationships and improve your ratings? Connect with us to accelerate your customer engagement today.

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