reviews

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The Importance of Online Reviews

There are two types of business owners. Some business owners receive a two-star review and scoffs. They are secure in the knowledge that they have a solid staff, are still making plenty of customers happy, and had a great sales week. They don’t bother posting a reply to the negative reviewer, convinced that Yelp is just a personal soapbox for anyone to abuse. Other business […]

Catalyst Mobile App Increases One Dealer's Reviews by 400%

  Landers CDJ, a dealership located in Benton, Arkansas was looking for a way to get more online reviews to better reflect their top-notch customer service. They began using one of Friendemic’s newest reputation tools, the Catalyst mobile app, in hopes of increasing their overall review count and star ratings. The following data was gathered after using the app for just three weeks!   Landers CDJ […]

Friendemic's Big News

January 26th, 2017 – Friendemic and GoFanbase , two fast-growing leaders in the social media and online reputation space, announced today that they are merging.  The combined company will be among the largest providers of social and online reputation software and services in the automotive dealership space, with experience serving over 1,000 dealerships, including dealers from among many of the leading automotive groups. The combined […]

Innovative Dealer Summit 2015 Presentation Recap: A Proven Social Strategy

My last post shared a lot of the errors we commonly see small businesses commit in social media marketing (big businesses make social media mistakes too). But don’t fret! Social media marketing can be done right. Someone should carve out at least an hour a day for social media, and make that time sacred.  Don’t allow meetings or other interruptions to displace it, or you […]

Your Online Reputation is Our Business

The Internet is a beautiful place. You can find almost anything and everything there. A lot of good, some bad, and even a few things that are downright scary. More importantly for you, however, is the fact that people can find your business. Google Maps makes it possible to view your business, Facebook provides a platform for current and future customers to learn more about […]

What to do when someone leaves you a negative review

Whether you’re a small-business owner, a freelancer, or the best company in all of North America, you can count on one thing: at some point, someone will leave a negative review about your products or services online. For many business owners, their first reaction is to delete the review. After all, it seems intuitive to want to portray only the best to future customers. DON’T […]

Yes, Social Media is important for your business. Here’s why.

As a social media strategy company, we are often asked the question, “what is the point of social media?” A completely valid, not at all surprising question. Answering this question is akin to answering the age-old questions, “what is the meaning of life?” or, “why does toast always fall peanut butter side down?” A social media presence without clear intentions and objectives will give you […]

Dealing With Negative Reviews

In life, we all face criticism. Sometimes it is deserving and other times it is uncalled for. This same kind of criticism applies to brands. It would be great if we lived in a world full of five-star Google Plus pages, raving Yelp reviews, and page after page of Facebook recommendations. However, this is not the case. Attempting to delete reviews is not an option, […]