online reputation

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The Importance of Online Reviews

There are two types of business owners. Some business owners receive a two-star review and scoffs. They are secure in the knowledge that they have a solid staff, are still making plenty of customers happy, and had a great sales week. They don’t bother posting a reply to the negative reviewer, convinced that Yelp is just a personal soapbox for anyone to abuse. Other business […]

Catalyst Mobile App Increases One Dealer's Reviews by 400%

  Landers CDJ, a dealership located in Benton, Arkansas was looking for a way to get more online reviews to better reflect their top-notch customer service. They began using one of Friendemic’s newest reputation tools, the Catalyst mobile app, in hopes of increasing their overall review count and star ratings. The following data was gathered after using the app for just three weeks!   Landers CDJ […]

Friendemic's Big News

January 26th, 2017 – Friendemic and GoFanbase , two fast-growing leaders in the social media and online reputation space, announced today that they are merging.  The combined company will be among the largest providers of social and online reputation software and services in the automotive dealership space, with experience serving over 1,000 dealerships, including dealers from among many of the leading automotive groups. The combined […]

Facebook's New Review Game: STRONG.

Many of you may have noticed that Facebook is changing it’s UI once again. What you may not have noticed is that the review section where customers go to leave businesses ratings and leave comments about their experiences is also changing – and we personally think it’s pretty genius. The change is this: Facebook users check into the places they visit, and within 24 hours […]

#FriendemicFriday: Ramped Up Google Reviews

The time to solidify an online review game plan is upon us thanks to Google’s latest and greatest review feature. In this post, we will increase your chances of being your consumer’s top pick by: 1) Revealing Google’s new feature 2) Filling you in on why it applies to your brand 3) Advising you on what you need to do about it Ready? BREAK! So […]

Online Reputation and Review Management Lessons

By now, I’m sure you’ve heard that your business’s online reputation is crucial to success. Not only does keeping a close eye on your rating help you improve it, it also helps you expand your search engine real estate. By working with clients to manage their online reputations for the past few years, I’ve learned a thing or two about how to succeed. Surprisingly, I’ve […]

5 Ways to Sell More Cars on Social Media

As Facebook has eclipsed its first decade in business and Twitter has joined it in the upper echelons of hot, publicly traded companies, marketers in the automotive industry are continually pondering if social media really helps them sell more cars. It depends on whom you ask, but the jury still seems to be out on the effectiveness of social media in the car business. I […]

Innovative Dealer Summit 2015 Presentation Recap: A Proven Social Strategy

My last post shared a lot of the errors we commonly see small businesses commit in social media marketing (big businesses make social media mistakes too). But don’t fret! Social media marketing can be done right. Someone should carve out at least an hour a day for social media, and make that time sacred.  Don’t allow meetings or other interruptions to displace it, or you […]

Your Online Reputation is Our Business

The Internet is a beautiful place. You can find almost anything and everything there. A lot of good, some bad, and even a few things that are downright scary. More importantly for you, however, is the fact that people can find your business. Google Maps makes it possible to view your business, Facebook provides a platform for current and future customers to learn more about […]

4 Quick Tips For Managing Your Business's Reputation

Is your reputation “socially secure”? Your reputation is a compilation of the beliefs or opinions that are generally held about you. The same thing that makes some businesses worth a billion dollars is the same cause for millions of dollars worth of damage to another. There is no substitute for having great customer service, but here are four quick tips for managing your business’s reputation: […]